easyJet does not care about customers

easyJet showed us absolutely no concern!

My EasyJet experience. Horrible experience.

Let us move on to our narrative. Because we believed EasyJet was a more English brand that prioritised customer values over the other businesses in the low-cost fly market niche, we decided to fly with EasyJet Airlines. That is not how it is. EasyJet demonstrates that it is solely focused on turning a profit quickly, with no regard for the customer.  

The unfortunate tale began when we got SMS messages on our phones informing us that the return flight had been cancelled. There were six hours before the planned takeoff. We have just returned the rental car and checked out of our apartment.

We were dropped off at the airport in Rhodes with instructions to use the SMS message's attached link to rebook the next flight that was available.

There was no one at the airport who knew the reason for the flight cancellation. EasyJet employees were completely absent. The person at the check-in desk claimed not to be employed by EasyJet. We received the same response from the information office at the airport. The airport staff tells us to contact the EasyJet customer centre because they are not affiliated with the airline and are unable to assist with this issue. We checked, and the customer EasyJet centre is open from 8am to 8pm. We were shocked to learn that there was no one with whom we could get in contact or inquire further.

We have comprehended that EasyJet has no intention of dispatching any agents to the airport to assist travellers during flight distribution. 

We were notified via SMS that they could apply for a refund voucher or reschedule their cancelled flight 😁. Yet we were unaware that this was just the start of a terrible experience with EasyJet. 

Flight from Rhodes to Naples

At 7 am, we get up and take a taxi to the airport. We were able to check in for the flight from Rhodes to Gatwick, which included a single stop in Naples, Italy. Thus, the flight to Naples was simple and on schedule. 

I tried contacting someone from EasyJet once more in hopes of getting help. Regretfully, EasyJet had nothing at the Rhodes airport during the working day. The other employees showed no desire to assist. They claimed that they were incapable of helping us and that we should contact EasyJet. We just relied on our EasyJet mobile application. 

We requested a food voucher from the check-in desk because our rescheduled flight was scheduled more than six hours after the first one. I have heard the same response once more: "Please inquire when you arrive in Naples. We do not work for EasyJet." I had the same response when I was in Naples: ask for a Gatwick meal voucher. It was a really challenging game 😂.

Flight from Naples to Gatwick

 We reached Naples. Three hours from now was the next flight to Gatwick. Not as bad as we initially believed. But the flight was already running behind schedule. We finally got the second message on our phones, which said, "The flight from Naples to Gatwick is cancelled," after five hours of waiting. What a surprise! 

But then the difficulty began. The easyJet mobile application displayed an error and advised users to contact customer service. I think this application has bugs for the user who tries to re-book the flight more than once. We were unable to switch to a different flight. When we called EasyJet customer service to make a new reservation, there was a backlog due to three flights being cancelled simultaneously in Naples. We spend the next hour waiting in queue to speak with an operator who is assisting us with rescheduling our flight to Gatwick. We looked into other airlines, but the price was very high—nearly a thousand pounds with our larger bags. 

We rescheduled this second cancelled flight for easyJet's next available flight, which was scheduled for June 28, 2024, two days later. We took the first available at 6 am. 

We went back to the same game. We reserved a room at the closest hotel and took a taxi. We could now use Book.com and Uber taxis in Italy, which provided receipts, hoora! 

A two-night hotel stay cost us 155 euros, with a taxi costing 23 euros in one direction. Happy day! We do not need to spend the nights at the airport. We discovered afterwards that the airport closes at night, so we might be asked to leave and left to fend for ourselves on the streets. 

The vicinity of the Naples airport is dangerous. So it might not be a good idea to stay on the street there while carrying a lot of holiday stuff. 

We were really happy when we received confirmation for our booked two-night stay at the hotel. Unexpected expenses did indeed wipe out our savings, but we were safe. 

Thus, my recommendation is to keep accumulating funds in your bank account for use in the event that an EasyJet flight is cancelled. particularly when you spend the holidays and the packets are empty on your back. 

Easyjet is unconcerned with your safety while travelling. The most they can offer for cancellation is one page of outprint. It was a directive telling you to use the mobile app in the event that your flight is cancelled. When we checked our luggage at the Naples airport following a second cancellation, the check-in desk staff gave us this one print. 

In actuality, this printed instruction only applied to the EasyJet holiday package. Thank God we had only independent flights. But never with EasyJet once more. 

Two days later, on June 28, we arrived at the airport for our scheduled flight to Gatwick. At 4:30 am, we checked in with our belongings. There was chaos at the airport check-in area. The long lines of people were packed in, and the airport staff appeared inept. Total lack of management skills.

We went through the security inspection after checking in. 

I think you can figure out what happened. Do you? Indeed, this flight was also cancelled. We had three consecutive cancellations with EasyJet at that point. 

The game reappeared. The EasyJet mobile app was bugged and did allow us to rebook the flight. 

In a state of desperation, we began searching for other flights back home and accepted non-refundable tickets from other airlines. 

Sadly, every flight on every airline was not scheduled for this day. So we had an option for the next day with Ryanair. 

It was not a pleasant situation. Our pets at home needed prolonged care, and my wife was on the verge of tears. We require an extended parking time for our car at Gatwick Parking. Lastly, we have to let our employers know that we are in Naples as a result of EasyJet's cancellations. We could not go back to work. 

The narrative will continue since this is not its conclusion. I will need more time to complete it. Do not rush things. 

I will be continuing my EasyJet experience narrative on this blog!